Market Overview
By 2030, the chatbots market is expected to be worth USD 24.98 billion, with a 24.2% CAGR. The Chatbots Market Research Report provides the most valuable information on market size, business strategies, and the latest innovations in the global market.
A chatbot is an artificial intelligence (AI) software that simulates text-based or text-to-speech communication to conduct online chats. It is beneficial to speak to a user in natural language across messaging services, the internet, mobile apps, and the phone. Additionally, chatbots are used in the BFSI sector to improve user experience, engage with clients in place of advisers, quicken response times, reduce workloads, and other things.
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Some of the factors driving the growth of the chatbot market include an increase in the integration of chatbots with social media, higher awareness of chatbots, and rising demand for better customer relationship management (CRM). The market’s development is, however, constrained by rising chatbot installation costs at the beginning of the process and a lack of product diversification.
Like any other industry in the world, COVID 19 has limited the demand for chatbots. Both the market’s demand and its sales rate decreased. It affected market demand and revenue growth. The epidemic compels chatbot developers to use a variety of features and technologies to advance their operations. Sales for the targeted audience increased after using several technologies and developments. The manufacturing of chatbots and the demand for Chatbots Market Statistics have both been impacted by COVID 19. The industry’s financial aspects and supply chain have both been disturbed.
Chatbots Market Report Scope
| Parameter | Details |
| Revenue Forecast in 2030: | USD 24.98 Billion |
| Growth Rate: | CAGR of 24.2% from 2020 to 2030 |
| Forecast Period: | 2020 -2030 |
| Report Coverage | Revenue Forecast, Competitive Landscape, Growth Factors, and Trends |
Chatbots Market Segmentation
- By Type
Chatbots are categorized as a type, which is further divided into two categories: software and services.
- By Deployment
The deployment of chatbots is divided into cloud deployment and on-premise deployment.
- By Usage
The market for chatbots is divided into three categories based on usage: websites, mobile platforms, and social media.
- By Industry Verticals
The industry verticals that make up the chatbots market are further broken down into the BFSI, Retail and e-commerce, Government and Travel, and Hospitality sectors.
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Regional Classification
With the growing popularity of its people, North America now holds the largest market share for chatbots. Asia-Pacific economies are expected to develop at the fastest rate during the forecast period, followed by North America. Due to a variety of growth drivers, North America is responsible for the majority of market growth. The growth is boosted by technological developments, rising internet usage, and falling mobile and tablet prices in that region. The chatbots are computer-generated characters that engage in verbal and nonverbal dialogue with people. Both PCs and mobile devices are capable of accessing chatbots.
Chatbots Market Key Players
- WeChat (China)
- Facebook Inc. (U.S.)
- Artificial Solutions (Sweden)
- Naunce Communications Inc. (U.S.)
- IBM (U.S.)
- Egain Corporation (U.S.)
- NEXT IT Corp. (U.S.)
- Creative Virtual Pvt. Ltd. (U.K.)
- CX Company (Netherlands)
- 24/7 Customer Inc. (U.S.)
- Speaktoit Inc. (U.S.)
- Codebaby (Idavatars) Inc. (U.S.)
- Howdy (U.S.)
- DigitalGenius (U.K.)
- Talla (U.S.)
- Semantic Machines (U.S.)
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Chatbots Industry News
Chatbots are used by BFSI companies to help customers transfer money, check balances, open accounts, and save money. Additionally, the extensive use of over-the-top (OTT) messaging and social networking services by users, particularly millennials, is fueling industry expansion.
According to Maya Schaefer, CEO, and co-founder of Zowie, the company focuses on the needs of eCommerce providers. The platform might be used by brands to enhance customer interactions and start making money from customer support.
An all-in-one, modular chatbot development platform called the CAIP was published in 2019 by Schaefer and cofounder Matt Ciolek. Within six weeks of going live, 92 percent of customer inquiries like “where’s my package?” and “what are the operating hours?” were resolved by Zowie, claims Schaefer.
